What’s happening? We are discontinuing our existing voicemail system and switching to a new voicemail system that includes the latest technology and allows us to provide you with uninterrupted service. To accomplish this transition with no impact to you, please set up your new voicemail as soon as possible after the update has taken place.
Shortly after your voicemail has been updated, your previously saved voicemail messages will be automatically deleted. Please take action immediately if you have any voicemails you want to save. For tips on how to record a saved voicemail, see the How to retain saved messages section.
How will I know when to set up my voicemail?
Apple
After you have been updated, please follow these simple steps to set up your Voicemail box. Prior to setting
up the Voicemail Box, please ensure you have the latest Apple software version - iOS 15 or higher.
Android, flip phones, & home phones
After you have been updated, please follow these simple steps to set up your Voicemail box.
For more detailed step-by-step instructions, click here.
* Choosing a secure password: To protect your privacy, the Voicemail system doesn’t allow “easy-to-guess” passwords, including 4 or more repeating digits (3333), 4 or more consecutive digits (123456), or pair even or odd numbers together (2468 or 1357). Your choice of a unique password will be an important step in protecting your Voicemail messages.
Apple
After the update, all your previously saved voicemails will still be available within Apple Visual Voicemail.
Android, flip phones, & home phones
After the update, you may still access your previously saved messages for a short period of time. Press Option 4 from the new main menu and enter in your old voicemail PIN to access these saved voicemails.
If you currently have saved voicemails and wish to retain them, please follow the recommendations below. We recommend taking action to retain any saved voicemails as early as possible, even before your voicemail has been updated.
Apple
If you have an Apple device, all your saved voicemails will be retained. After resetting your voicemail following the steps above, you will gain access to your visual voicemails.
Android
There are several free apps on the Google Play Store that will allow you to record and save your voicemails. We recommend: Automatic Call Recorder developed by Appliquato.
There are some differences in the menu prompts for the new voicemail system. For example: On the old voicemail system, 7 is delete and save is 9. On the new system, 3 is delete and save is 2. Please see the attached voicemail navigation map to familiarize yourself with the new system.
If you are a Voicemail to Text subscriber, you will note some changes after the voicemail update. The core functionality of text transcriptions from Voicemail to Text will continue; however, the service was impacted in the following ways:
If you have an Apple device with Apple visual voicemail, all of your saved voicemails will be retained. After the voicemail update, reset your voicemail to gain access to your visual voicemails.
If you had a voicemail distribution list set up, you will have to reset this again. Please follow the instructions below. Access your Voicemail box by dialing "*86" on your wireless phone, long pressing "1", or dialing your Voicemail box number.