Important news: Upcoming change to your Voicemail

Apple
After you have been updated, please follow these simple steps to set up your Voicemail box. Prior to setting up the Voicemail Box, please ensure you have the latest Apple software version - iOS 15 or higher.

1. Open your Phone App and click on the Voicemail icon.
2. On the Voicemail main menu, click on the Set Up button.
3. Type in your new password* twice and click Done after each time. The password will be autosaved after the second time.
4. You will be transitioned to the Greetings menu. The default standard greeting will be auto selected. If you wish to keep the standard greeting, click Save and move to step 6. If you wish to record your own personal greeting, click Custom and move to step 5.
5. Click Record to record your personal greeting. After you are done recording click Stop. Click on Play to listen to the recording. Once you are satisfied with your personal greeting, click Save.
6. You will now see all your visual voicemail messages.
7. Scroll down to the bottom of your Voicemail box and tap "Deleted Messages."
Note: If you do not see this you currently do not have any deleted messages and may skip to step 9.
8. Tap "Clear All" on the top right of the screen and then tap the "Clear All" prompt to clear your deleted voicemail inbox.
9. Text STATE to 8627
10. Your Voicemail box is now ready to use.

Android, flip phones, & home phones
After you have been updated, please follow these simple steps to set up your Voicemail box.

1. Access your Voicemail box by dialing "*86", your 10-digit number or long press "1".
2. Follow these prompts to set up your Voicemail box:
   • Choose English or Spanish as your language preference
   • Set your 4-15 digit password^*
   • Record your name
   • Record or select your greeting
3. Your Voicemail box is now ready to use.

For more detailed step-by-step instructions, click here.

^* Choosing a secure password: To protect your privacy, the Voicemail system doesn’t allow “easy-to-guess” passwords, including 4 or more repeating digits (3333), 4 or more consecutive digits (123456), or pair even or odd numbers together (2468 or 1357). Your choice of a unique password will be an important step in protecting your Voicemail messages.

Apple
After the update, all your previously saved voicemails will still be available within Apple Visual Voicemail.

Android, flip phones, & home phones
After the update, you may still access your previously saved messages for a short period of time. Press Option 4 from the new main menu and enter in your old voicemail PIN to access these saved voicemails.

If you currently have saved voicemails and wish to retain them, please follow the recommendations below. We recommend taking action to retain any saved voicemails as early as possible, even before your voicemail has been updated.

Apple
If you have an Apple device, all your saved voicemails will be retained. After resetting your voicemail following the steps above, you will gain access to your visual voicemails.

Android
There are several free apps on the Google Play Store that will allow you to record and save your voicemails. We recommend: Automatic Call Recorder developed by Appliquato.

1. Download and launch the app.
2. Dial into your voicemail system and access the old voicemails.
3. Listen to the old saved voicemail.
Note: If you are doing this after your voicemail update, you will need to follow the steps here to access your voicemail.
4. Close out of the voicemail app and the voicemail should be recorded.
5. You can then choose to email or text the voicemail to yourself.
Important: The app will automatically record your calls when you are using the app. We recommend uninstalling the app after you are finished using it to retain any saved voicemails.

There are some differences in the menu prompts for the new voicemail system. For example: On the old voicemail system, 7 is delete and save is 9. On the new system, 3 is delete and save is 2. Please see the attached voicemail navigation map to familiarize yourself with the new system.

If you are a Voicemail to Text subscriber, you will note some changes after the voicemail update. The core functionality of text transcriptions from Voicemail to Text will continue; however, the service was impacted in the following ways:

• E-mail delivery of voice messages is no longer available.
• As home phones cannot receive text messages and e-mail delivery is no longer available as a voicemail delivery option, voicemail to text is no longer available for UScellular^® home phones.
• The shortcut feature which provides a code in the text message to listen to the voicemail message is no longer available.
• Long text transcriptions will now be combined into one text message instead of splitting up into multiple messages.
• An audio file of your voicemail will be attached to the text message.
• Transcribed voicemails will now come from the UScellular voicemail to text mailbox (vm2text@uscellular.com).

If you have an Apple device with Apple visual voicemail, all of your saved voicemails will be retained. After the voicemail update, reset your voicemail to gain access to your visual voicemails.

If you had a voicemail distribution list set up, you will have to reset this again. Please follow the instructions below. Access your Voicemail box by dialing "*86" on your wireless phone, long pressing "1", or dialing your Voicemail box number.

1. On the main menu, press #3 for Settings and Features.
2. Press #6 for Distribution Group List.
3. Your Distribution Group List options are:
   • Press #1 to Create Distribution List.
   • Press #2 to Edit Distribution List.
   • Press #4 to Review Distribution List.