Our hearts go out to our customers and communities which continued to be affected by Hurricane Helene. Our Engineering teams are working with local officials and power companies to restore all service as quickly as possible and have been able to restore connectivity to over 90% of our cell sites as of 10/16. We know that some customers had challenges connecting because of damage in the area. We will continue to care for our customers as the impacts of this disaster evolve. In addition, we are assisting in the recovery efforts through our partnership with the American Red Cross.

Lifeline Support
UScellular customers living in Western North Carolina that have been affected by Hurricane Helene can qualify for Lifeline if they participate in FEMA’s Individuals and Households Program (IHP). This program will be eligible for Lifeline until April 2, 2025, and customers qualifying will receive Lifeline for one year. After one year, customers can apply for Lifeline again using the normal Lifeline qualifications.

Customers should go to disaster assistance page on LifelineSupport.org for more information and to qualify using the National Verifier. Once verified, customers can visit a UScellular store or call 1-800-447-1339 to complete the enrollment.

UScellular Support at Stores
To keep you connected during this difficult time, UScellular is providing free charging cords, battery packs, and chargers at the following locations while supplies last. Some locations will also have snacks, water and charging stations for those in need: