DISASTER RESPONSE & EMERGENCY SUPPORT

UScellular® is here to help you in your time of need.

EMERGENCY SUPPORT FOR OUR NEIGHBORS IN NORTH CAROLINA, TENNESSEE, AND VIRGINIA

Our hearts go out to our customers and communities which continued to be affected by Hurricane Helene. Our Engineering teams are working with local officials and power companies to restore all service as quickly as possible and have been able to restore connectivity to over 90% of our cell sites as of 10/16. We know that some customers had challenges connecting because of damage in the area. We will continue to care for our customers as the impacts of this disaster evolve. In addition, we are assisting in the recovery efforts through our partnership with the American Red Cross.

Lifeline Support
UScellular customers living in Western North Carolina that have been affected by Hurricane Helene can qualify for Lifeline if they participate in FEMA’s Individuals and Households Program (IHP). This program will be eligible for Lifeline until April 2, 2025, and customers qualifying will receive Lifeline for one year. After one year, customers can apply for Lifeline again using the normal Lifeline qualifications.

Customers should go to disaster assistance page on LifelineSupport.org for more information and to qualify using the National Verifier. Once verified, customers can visit a UScellular store or call 1-800-447-1339 to complete the enrollment.

UScellular Support at Stores
To keep you connected during this difficult time, UScellular is providing free charging cords, battery packs, and chargers at the following locations while supplies last. Some locations will also have snacks, water and charging stations for those in need:

  • UScellular
    295 Commonwealth Dr #67
    Wytheville, VA 24382
    Phone: (276) 625-0193

  • UScellular
    1011 E. Stuart Dr.
    Galax, VA 24333
    Phone: (276) 236-2433

  • UScellular
    1900 Four Seasons Blvd
    Hendersonville, NC 28792
    Phone: (828) 696-1700

  • UScellular
    300 Airport Rd.
    Arden, NC 28704
    Phone: (828) 209-0145

  • UScellular
    225 Town Center Loop
    Waynesville, NC 28786
    Phone: (828) 452-3739

  • UScellular
    1043 Patton Ave.
    Asheville, NC 28806
    Phone: (828) 258-0000

  • UScellular
    7 Northridge Commons Pkwy
    Weaverville, NC 28787
    Phone: (828) 645-1122

  • Premier Wireless
    11959 S. 226 Hwy.
    Spruce Pine, NC 28777
    Phone: (828)765-7138

  • Premier Wireless
    2845 Sugar Hill Rd.
    Marion, NC 28752
    Phone: (828) 659-8020

  • Premier Wireless
    665 W. US Highway 19E Byp.
    Burnsville, NC 28714
    Phone: (828) 678-3617

  • ProCom Services, Inc.
    570 E. Main St.
    Independence, VA 24348
    Phone: (276) 773-6194

  • ProCom Services, Inc.
    1136 E. Stuart Dr.
    Galax, VA 24333
    Phone: (276) 231-3180

  • ProCom Services, Inc.
    142 Newport Town Ctr.
    Newport, TN 37821
    Phone: (423) 623-8200

When natural disasters strike

UScellular can offer their customers in the impacted areas the smartphone data they need and ensure that they will not be charged for any voice, text or data overages or any hidden fees. We keep communities connected by making temporary cellsites available when necessary, and providing complimentary chargers and charging stations.

Disaster Preparedness

For every emergency in front of you, we’re behind you.

Community Disaster Assistance

Review our Emergency Preparedness Checklist

  • Save emergency numbers and email addresses in your devices for police, fire, hospital, schools and other essential contacts.
  • Designate two “in case of emergency” (ICE) contacts on your phone: one local and one out of town.
  • Download apps from FEMA, AccuWeather and local news stations from Google Play or the Apple App Store.
  • Keep up-to-date “before” photos or videos of the rooms and exterior of your property on your phone for insurance purposes.
  • Buy a waterproof case for your phone.
  • Keep a spare car charger or external charging device with you or stored in a waterproof bag.
  • If you have advance warning of a storm or emergency, start charging your devices as soon as possible.

Emergency Support Helpful Links: