DISASTER RESPONSE & EMERGENCY SUPPORT

UScellular® is here to help you in your time of need.

EMERGENCY SUPPORT FOR OUR NEIGHBORS IN NORTH CAROLINA

Our hearts go out to our customers and communities which continue to be affected by Hurricane Helene. In addition to assisting our customers, we are aiding recovery efforts through our partnership with the American Red Cross.

Lifeline Support
UScellular customers living in Western North Carolina that have been affected by Hurricane Helene can qualify for Lifeline if they participate in FEMA’s Individuals and Households Program (IHP). This program will be eligible for Lifeline until April 2, 2025, and customers qualifying will receive Lifeline for one year. After one year, customers can apply for Lifeline again using the normal Lifeline qualifications.

Customers should go to disaster assistance page on LifelineSupport.org for more information and to qualify using the National Verifier. Once verified, customers can visit a UScellular store or call 1-800-447-1339 to complete the enrollment.

UScellular Stores
 Our local stores are open to serve you:

  • UScellular
    1900 Four Seasons Blvd
    Hendersonville, NC 28792
    Phone: (828) 696-1700

  • UScellular
    300 Airport Rd.
    Arden, NC 28704
    Phone: (828) 209-0145

  • UScellular
    225 Town Center Loop
    Waynesville, NC 28786
    Phone: (828) 452-3739

  • UScellular
    1043 Patton Ave.
    Asheville, NC 28806
    Phone: (828) 258-0000

  • UScellular
    7 Northridge Commons Pkwy
    Weaverville, NC 28787
    Phone: (828) 645-1122

  • Premier Wireless
    11959 S. 226 Hwy.
    Spruce Pine, NC 28777
    Phone: (828)765-7138

  • Premier Wireless
    2845 Sugar Hill Rd.
    Marion, NC 28752
    Phone: (828) 659-8020

  • Premier Wireless
    665 W. US Highway 19E Byp.
    Burnsville, NC 28714
    Phone: (828) 678-3617


When natural disasters strike

UScellular can offer their customers in the impacted areas the smartphone data they need and ensure that they will not be charged for any voice, text or data overages or any hidden fees. We keep communities connected by making temporary cellsites available when necessary, and providing complimentary chargers and charging stations.

Disaster Preparedness

For every emergency in front of you, we’re behind you.

NETWORK OUTAGE INFORMATION FOR CALIFORNIA CUSTOMERS

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Community Disaster Assistance

Review our Emergency Preparedness Checklist

  • Save emergency numbers and email addresses in your devices for police, fire, hospital, schools and other essential contacts.
  • Designate two “in case of emergency” (ICE) contacts on your phone: one local and one out of town.
  • Download apps from FEMA, AccuWeather and local news stations from Google Play or the Apple App Store.
  • Keep up-to-date “before” photos or videos of the rooms and exterior of your property on your phone for insurance purposes.
  • Buy a waterproof case for your phone.
  • Keep a spare car charger or external charging device with you or stored in a waterproof bag.
  • If you have advance warning of a storm or emergency, start charging your devices as soon as possible.

Emergency Support Helpful Links: