Miscellaneous Fees

Payment Arrangement Fee $7.00 plus tax, per transaction
  • This fee is charged when setting up or changing a payment arrangement over the phone with a Customer Service representative.
Payment Fee $7.00 plus tax, per transaction
  • This fee is charged when processing a payment over the phone with a Customer Service representative.
Restocking Fee $35.00 per line
Device Activation Fee $30.00
Regulatory Cost Recovery Fee Consumer and Business Unlimited & Unlimited Data Plans:

Basic: $3.84 per line, per month
Every Day: $3.84 per line, per month
Even Better: $3.84 per line, per month
Promotional Even Better: Waived (the customer will be charged and discounted based on Service Plan that is active as of bill date)
  • Amounts may vary by plan, and active equipment, such as smartphones, tablets, or connected devices.
Wearable plans
$1.53 per line, per month

Internet of Things (IoT)
$0.82 per line, per month
Administrative Fee Consumer and Business Unlimited & Unlimited Data Plans:

Basic: $1.62 per line, per month
Every Day: $1.62 per line, per month
Even Better: $1.62 per line, per month
Promotional Even Better: $2.37 Waived (the customer will be charged and discounted based on Service Plan that is active as of bill date)
  • Amounts may vary by plan, and active equipment, such as smartphones, tablets, or connected devices.
Reconnect From Suspension $25.00 plus tax per line
Reconnect From Cancellation $40.00 plus tax per line
Late Fee $5.00 for each late payment or 1.5% a month or part thereof (18% annually or the highest rate permitted by applicable state law) for any amount not paid when due, whichever is greater.
Non-Sufficient Funds Fee $20.00
Early Termination Fees A pro-rated $150 early termination fee for basic phones, modems and hotspot devices and a $350 early termination fee for smartphones and tablets
Processing Fee Up to $5.00 on any credit balance due upon termination of Service for any reason
Non-Carrier Taxes, Fees and Charges The amount or range of taxes, fees, and charges, not collected and retained by the carrier, may vary and are subject to change without notice.
Credit Balance on Terminated Accounts A processing fee of up to $5.00 will be accessed on any credit balance due upon termination of Service for any reason.

Credit balances of $5.01 - $500.00 on terminated accounts shall be paid via a prepaid MasterCard. The card is issued by Fifth Third Bank, National Association, an FDIC insured institution, pursuant to a license from MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. The card may be used everywhere that Debit MasterCard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. Cards will not have cash access.

Credit balances of $500.01 or greater will be refunded via check. Checks will be voided if not redeemed within 180 days after issuance and are ineligible for reissuance.