Our COVID-19 Response & Commitment To You

We’re committed to keeping you connected to those that matter most, and to keeping our network working where and when you need it. We’ve got your back during this critical time.

How U.S. Cellular® is responding for:
A message from Ken Meyers
President and CEO
Read Message
U.S. Cellular President and CEO Kenneth R Meyers
A message from Ken Meyers
President and CEO
Read Message
U.S. Cellular President and CEO Kenneth R Meyers
Important Information

In support of governmental recommendations, we have temporarily closed select stores across the country to help ensure the safety of our customers and associates. The remainder of our stores will be open 10 a.m. to 5 p.m., Monday – Saturday, until further notice.

As many of our authorized agent locations are instituting similar practices, we encourage you to call ahead before visiting one of those locations.

Our Customers
KEEP AMERICANS CONNECTED PLEDGE
To support our customers impacted by the coronavirus pandemic, U.S. Cellular® has signed on to the Keep Americans Connected Pledge.
As part of this pledge, for the next 60 days, U.S. Cellular® will:
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
If you’re unable to pay your bill on-time as a result of disruptions caused by COVID-19, please contact us at 1-888-939-3900 to discuss payment arrangement options.
We’re Taking Additional Steps To Keep You Connected
We're committed to having your back and keeping you connected during these uncertain times. We've made updates to our offerings to reflect how you're using – or will need to use – your smartphones in the coming months.

From now until the end of May, no matter what plan you're on, be assured that you'll continue to have the smartphone data you need and not be charged for any overages.
Here's what we've done:
  • Eliminated overage charges for those of you on legacy plans, including Shared Connect and other postpaid and prepaid plans with data limits, so you can use the data you need without worrying about your bill.
  • To further enhance your experience, if you are currently on a limited 2GB or 6GB plan, your plan will not be throttled to 2G speeds at those thresholds.
  • Additionally, extra data provided beyond your plan will be delivered at speeds that are suitable for standard definition video quality.
  • If you’re on an Unlimited Everyday or Even Better plan, we’ve provided you an extra 15GB of hotspot data to adjust to any shifting and varying work arrangements.
We did this proactively and automatically with your needs in mind, and no action is needed from you to receive these enhancements.
Things you can do online
How to Pay Your Bill & Manage Your Account
Make a one-time payment, set up Auto Pay, shop for new products & services, and more with My Account
Prepaid Customer?
Manage your account online, add funds, and set up Auto Pay
Contact us from home
Support Hours:
Daily: 7 a.m. - 10 p.m. (Central)
Support Hours:
Daily: 7 a.m. - 10 p.m. (Central)
Download our App:
How to clean your phone
We recommend wiping devices frequently with a soft, slightly damp lint-free cloth. We also encourage you to not share your phone with other people and keep it out of restrooms. While these tips take on a higher importance now, they can be used year-round to help keep your devices clean and germ-free. For tips, see what your manufacturer’s website recommends.
Our Stores
With the health and safety of our associates and customers top of mind, we ask that you visit your local store for critical needs only. Store visits should be limited to essential equipment transactions, essential accessories, and urgent troubleshooting.

Please also be aware that, in accordance with social distancing guidelines, our stores have a 10-person occupancy limit. If the store is at capacity, you will be placed on our wait list and notified via call or text that we are ready to serve you. You can also schedule an appointment for a specific date and time.
NEED TO TRAVEL TO ONE OF OUR RETAIL LOCATIONS?
Find A Store
Operating Hours:
Reduced Hours of Operation
Monday – Saturday: 10AM – 5PM
Closed Sundays
Reduced Hours of Operation
Monday – Saturday: 10AM – 5PM
Closed Sundays
Our Network
  • We’ve seen an increase in voice, SMS and data traffic in recent weeks, but our network was built for times like this – with extra capacity to manage unexpected increases in usage.
  • We’ve designed a highly reliable, hardened network that can withstand shifts in bandwidth needs.
  • We have artificial intelligence systems automatically optimizing and self-healing the network as conditions change.
  • Our network teams have been working 24/7 to consistently monitor usage and make modifications and enhancements as needed.
Learn more about our network